Objective
To establish channels through which internal and external stakeholders can safely raise concerns about potential risks, misconduct, or impacts within the supply chain.
Why this matters
Effective grievance and whistle-blowing mechanisms are an essential part of a responsible sourcing programme. They provide a structured and safe way for workers, suppliers, and community members to raise concerns about human rights abuses, corruption, or non-compliance with standards.
These mechanisms also help businesses identify risks that may otherwise go undetected through standard due diligence procedures.
Key actions checklist
- Establish a grievance mechanism
Develop a formal process for receiving, reviewing, and responding to grievances raised by affected stakeholders such as workers, communities, or suppliers. - Implement a whistle-blowing channel
Provide a channel where individuals can report suspected wrongdoing without fear of retaliation. - Provide for anonymity and non-retaliation
Make it clear that anonymous reports are allowed, and that no retaliatory action will be taken. - Assign responsibility for case management
Designate a person or team responsible for reviewing reports, deciding on action, and tracking outcomes. - Communicate mechanism availability
Make the procedures known to workers, suppliers, and other stakeholders through onboarding materials, training, contracts, or the company website.
Grievance vs. Whistle-Blowing: Key Differences
- Grievance mechanisms: Allow directly affected parties to raise complaints and seek remedy. Aim is resolution through dialogue.
- Whistle-blowing mechanisms: Allow any individual to report suspected wrongdoing, even if not personally affected. Aim is investigation and internal action.